Access · Pillar I — connects patients to care
Every patient seeking carebecomes an opportunity.
Patients call, text, click, and are referred seeking care. How your organization responds determines whether this opportunity becomes an appointment, or is lost along the way.
Patient opportunities already exist — Wild Elm ensures they become care
01 — The missed opportunity
It begins with one patient needing care.
A missed callback, an unanswered message, a forgotten follow-up. Alone, each is easy to never notice. Together they are real patients, quietly waiting for care.
01 — The missed opportunity — never counted as lost
80,446
Patients quietly waiting for care
The problem was never too little demand. It’s leakage— and it’s more costly than you think.
02 — Where it leaks
Every opportunity travels a path. At each step, some leak away.
A full year of demand enters the access channel. Watch where it drains — call by call, slot by slot — and where Wild Elm seals it back in.
Entering · 100%
$34.4MPotential revenue leaked
$12.8M- 02Requests Lost
The patient asked. The clinic never answered.
2.4% of patient demand never gets scheduled.
$0.8M leaked
- 03Abandoned Calls
Calls go unanswered. Patients seek care elsewhere.
3.3% of patient opportunities never connect with someone who can schedule care.
$1.1M leaked
- 04Scheduling Friction
Every extra step creates another exit.
12% of patient opportunities leave before reaching the right appointment.
$4.1M leaked
- 05No-Shows
Patients book. Plans change. Without recovery, the opportunity is lost twice.
7.3% of scheduled visits never become care.
$2.5M leaked
- 06Unused Capacity
Patients still need care. Capacity still exists. They simply never matched.
12.3% of capacity sits idle — and 37% of demand is now gone.
- →Wild Elm
Wild Elm closes the gaps and recovers demand.
Every dropped request is caught and routed to capacity that already exists.
63% → 81% retained · +$6.3M
illustrative
03 — Capacity orchestration
The right patient to the right opening.
Every visit requires the right provider, the right visit type, the right room, the right equipment, the right staff, and the right operational rules.
Reads each inbound message in plain language to extract what the patient actually needs.
illustrative
90 connections · illustrative
Every line represents a possible path to care.
A lapsed recall sits unseen — the patient never rang the phone.
Matched to an open hygiene chair · patient re-engaged on the right channel · 0 calls.
The catch. On the right, the patients who survived the access path stay as retained opportunities — real people still needing care. On the left, real capacity: Same-day · pain triage, Lapsed recall · 8 mo, Dr. Okafor · Endodontics, Dr. Park · Pediatric, Best next: confirm visit, Cancellation · 2:15 PM, Operatory 3 · open, Hygiene chair · Tue 9:40, Implant care pathway, Pano / CBCT imaging, Sister site · open chair, Overdue · re-engage, SMS · evening window, High-value · cooling. Wild Elm connects each patient to the right opening — not routing, not random matching — to about 90 connections in this illustrative view. Every connection is made by one of ten coordinating capabilities: Intent Understanding, Opportunity Identification, Provider Matching, Next-Best Action, Dynamic Waitlist Filling, Scheduling Intelligence, Care-Pathway Routing, Follow-Up Recovery, Multi-Channel Outreach, Continuous Prioritization. Three scenarios play out: Recare / hygiene recall; No-show recovery; Cross-site rehome. Capacity spans Hygiene / recall, Restorative, Endodontics, Oral surgery, Perio, Primary care, Cardiology, Dermatology.
The ask
See the demandalready inside your schedule.
Bring us one week of your real schedule. We'll show you where patient opportunities are being lost, where unused capacity already exists, and what recovering these opportunities could mean for your organization.
Request a demo · 30 minutes · your own schedule